(22) 602 00 07
info@xxlinox.pl
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1) In the regulations we use the terms:
2) In the regulations, we describe the rules on which we sell products and services.
3) The regulations are part of the contract for the sale of products in our store.
4) Seller's e-mail address: info@xxlinox.pl
5) Seller's telephone number: (22) 602 00 07
6) Before you shop in our store, read and accept these regulations.
9) In our store you can:
10) You do not need to register in order to shop in our store.
11) If you register an account in our store, you can additionally check your history on example information about orders in our system.
12) You can register an account at https://xxlinox.pl/en/account/register/. During registration, accept our regulations. After registering, we will send you an activation link via email accounts.
13) You can always delete your account in our store.
14) When you use our store or write product reviews in our store, you can't post illegal content, in particular:
15) If you do not comply with this policy, we may remove or modify such opinion. Our website the store works properly if:
16) Complaints related to your account in our store can be sent to the following address: info@xxlinox.pl. We will consider the complaint within 14 days from the date of notification.
17) We sell products through our store, by e-mail and by phone.
18) You can place orders in our store via the website www.xxlinox.pl You can do this in two ways:
19) To shop in our store:
20) Confirmation of the conclusion of the contract will be sent to the e-mail you provided in the order.
21) If any Goods are unavailable or out of stock then the seller may cancel the Order in whole or in part and refund any monies paid or issue a credit note. Alternatively, seller may vary the Order with the Customer’s approval.
22) Your order is valid for 7 days. If you do not pick up the product within this time, you will not pay for it or we are unable to contact you - we will cancel it.
24) We deliver products in a way that you indicate:
25) You can check the cost of delivery at https://xxlinox.pl/en/service/shipping-returns/. The approximate delivery time will be provided in the description of the product in our store.
In case of:
26) The start of the period for delivery of the Product to the Customer is counted as follows:
27) When you collect the parcel, you confirm its receipt - with your signature or through the parcel locker system.
If you shop privately, you are the owner of the product and are responsible for it from then on damage or loss.
28) If you notice that the parcel or its contents are damaged or incomplete - even if the packaging is intact - file a complaint directly to the carrier - it will facilitate the complaint procedure.
29) If you buy several products, we may divide them into smaller packages. In that case, the basket of the delivery that we have given you in the order summary will not change.
30) If we are unable to fulfill your order, we may offer you instead other products of the same quality, purpose and price (replacement service). You can choose, whether you accept these products, or you can withdraw from the contract and return the products at our expense. We will also inform you in writing.
[Legal basis: Art. 27 of the Act of May 30, 2014 on consumer rights]
32) You can pay for the product you are buying in several ways - depending on the delivery method you will choose.
If we deliver the order to you:
a) by courier - you can pay with:
b) to a parcel locker - you can pay with:
33) We may charge a checkout fee if you choose to pay:
We calculate the fee on the total gross value of the products and shipping costs. The exact amount of the fee we will present you in the order summary before you place it.
We charge the fee for a card transaction in a parcel locker regardless of the shipping fee to the parcel locker.
34) We issue and send invoices in electronic form. We guarantee their authenticity the origin and integrity of the content.
35) According to EU derective 2011/7/EU XXLinox reserves the right to charge interest at 8% above the base lending rate of the European Central Bank calculated monthly on late or overdue payments by the Customer. Moreover, a minimum of €40 can be charged per invoice as compensation for recovery costs.
36) We will deliver each electronic invoice to the e-mail address you provide during registration or placing an order. If you change your e-mail address - notify us in writing or by e-mail. If you do not do this, we will send messages to your current e-mail address treated as properly served.
37) Please be advised that from January 1, 2020, in accordance with the Act of July 4, 2019 amending the act on tax on goods and services and certain other acts (Journal of Laws, item 1520), the seller will be able to issue the buyer (VAT payer) ) an invoice for the receipt only if the receipt includes the buyer's NIP (tax identification number).
38) We are not responsible for incorrect invoice data if you provide such data during registration or when you place an order.
39) XXLinox's Price Promise applies to any lower published price for a like-for-like product offered on the same terms in Poland. Like-for-like means Goods should be the same brand and specification. The goods must be offered with the same delivery service and warranty as XXLinox and the competitor must have stock availability at the time of ordering. The price will not be matched where there are ‘hidden extras’ such as delivery charges. In order to qualify, the price must be published in writing.
40) If you shop privately and enter into a distance contract you can withdraw from a distance contract and return yours shopping. The rules we describe in this chapter only apply to you if this is the case.
41) You can submit a return - that is, withdraw from the contract - within 15 days from when you pick up the product (you, or a person you choose other than the carrier). You don't need to give a reason.
42) You can send a statement that you withdraw from the contract
44) If you use the product you return - you are responsible for reducing its value. You can only use the product to test its features and functions.
45) Send back the product you are returning to us as soon as possible - within 15 days from reporting the return to us. When you buy a product in a set with another product, you can only return the whole set.
46) If you withdraw from the contract without giving any reason (within 15 days), you will bear the costs direct return (return) of the product to us.
47) If, when placing the order, you choose a different delivery method than the cheapest one, ordinary, offered in our store - we only refund you the cheapest method delivery of the parcel.
48) The free return of parcels are available under under the following conditions;
50) Upon delivery by the courier of the returned goods, the Seller shall send the Entrepreneur a voucher with the gross value of the order minus 25% restocking fee of the gross amount of the returned item.
51) The voucher entitles you to purchase on the website operated by the Seller within one year of receipt.
52) In the event of any traces of use of the returned goods, its damage, damage to the original packaging or its absence, the Buyer shall pay the Seller compensation adequate to the losses suffered.
54) You can submit a product complaint under the warranty in any form. We recommend that you report it via the form on the website https://xxlinox.pl/en/service/. Thanks to this, we will be able to process Your application faster.
55) If you submit a complaint using the form on our website, wait until you get from us a message with instructions. When we accept your complaint, we'll send you an email. We will give in your application a number (RMA number) and instructions on what to do next.
56) Your Request Number (RMA) is valid for 7 days. If you send the product after this date, we can have a problem with its identification.
57) When we consider your complaint, we will send you a document with the result of the service expertise.
58) Most of the products we offer in our store are covered by the manufacturer's or importer's warranty or ours. You can find the warranty conditions in the product warranty card. You have the right to take advantage of product warranty, even if you do not receive a warranty card with the purchase. This order is not excludes, restricts or suspends your rights resulting from consumer rights and warranty regulations.
59) Goods sent back as part of the complaint procedure to the website should be sent in well-secured packaging to the website address, which will be indicated by the Seller by e-mail to the Consumer.
60) If the Customer is an Entrepreneur, the parties limit the liability under the warranty to the lack of properties, the existence of which was provided by the Seller to the Entrepreneur on the website.
61) The warranties in this do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning). Gaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plugs and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to XXLinox within 24 hours to qualify for replacement, repair or refund at XXLinox's discretion. Goods marked ‘semi-commercial’, ‘light-duty use only’ or similar must not be used as substitutes or replacements for heavy-duty or commercial-grade equipment.
62) If you are an entrepreneur, we jointly agree that we exclude our liability under the warranty for physical and legal defects of the product. First of all, we agree with you that, as a seller, we are not liable for hidden defects of the product. This condition does not apply private purchases (point 1 d).
[Legal basis: art. 558 § 1 of the Act of 23 April 1964 Civil Code.]
63) If you are shopping privately, you have the right to out-of-court treatment complaints and redress, you can for this purpose:[Legal basis: the Act of 23 September 2016 on out-of-court dispute resolution consumer.]
64) The condition for joining the complaint arising from the delivery is checking the technical condition of the shipment received by the Customer in the presence of the courier. In the event of damage, the Customer should immediately report this fact to the Seller by e-mail to the following e-mail address: info@xxlinox.pl . The message should be accompanied by: photos of the damage, the order or invoice number and the damage report, which should be drawn up with the courier on the day of delivery (the damage report is the basis for the complaint procedure). The seller will send a reply about the further procedure by e-mail within 24 hours.
66) You can always ask us for access to your personal data. You can also make them yourself change in your account settings.
67) The principles according to which we process your personal data are described in our policy privacy. You can find it at: https://xxlinox.pl/en/service/privacy-policy/
[Legal basis: Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to data processing personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation).]
69) The Seller reserves the right to change the prices or not to complete the order if the price has been determined as a result of an obvious error, which may be indicated by its significant disproportion compared to market prices.
70) Orders that you place before the new regulations come into force, we will execute in accordance with previous rules.
71) Changing the regulations does not infringe the acquired rights of users who use our store.
